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How Do I Get A Refund From Answers BY PC Support

Acer gives no such option to refuse(or accept) the Answersby support(which is a direct violation). How those businesses take care of those complaints is what separates good businesses from bad businesses. Description of Service The goal of the Service is to provide You technical support services by telephone and remotely over the Internet if possible and necessary. This website is best viewed using Internet Explorer 9 , Chrome , Safari and newer browsers.

My bank has put a "fraud alert" on my account. Took credit card info with promise of fix after computer crashed. 10 minutes on phone with tech who directs me to purchase a new hard drive - she can't resolve issue. I want a refund. Refund of Purchased Services Any Service provided is not refundable due to non-resolution of any or all issues, data loss, or any hardware or software failures that could result from this

Submit Close Comments (11) United States Products & Services Was the above complaint useful? 0 0 More Answersby Pc Support Complaints & Reviews - asked to wait Supported Products You hereby acknowledge and agree that the Service covers only the software, hardware and peripherals specifically listed in the product description for that Service on the Site. murtwitnessone 2017-03-04 William K MurtaughMurt, Murtwitnessone Stalker, Ped ... (1) Virtually everything written in this report is false. (6)The site is full of slappers and fake id's Latest Questions Watch Cancellation of trip Not recieving messages Free meal for school bus drivers email verification Today's Mess-Up Photo Rotten I was told that it was their policy to not issue refunds! Complaint Review: Answers By PC Support Related Reports EDitorial Comments Political Signs Must Go! This would mean losing all my programs and documents picture and other items stored on the computer.

it's NOT free! I am so sorry that you were charged for a membership that you did not want. The specialized plans that are offered are related to netbook specific problems and the other tablet specific problems. try here WritersLife 2017-03-15 TheIndustryYellowPagesNo refund as promised (1) Good day, my sincere apologies for the delay.

No refunds will be given for unused Services requested after 15 days from date of purchase. 2) If We determine that the service provided by the Technician(s), was not proper for If terminated within the early termination period, early termination fee would be applicable. Thank you and have a great day. Language: English Español Deutsch Português (no title)Close We use cookies to ensure that we give you the best experience on our website.

  1. Create an account or Sign In The most trusted and popular consumer complaints website Categories FAQ Tips & Tricks Questions Videos Photos Groups Submit a Complaint Submit a Complaint Categories FAQ
  2. Sutherland may disclose the collected information if asked to do so by a law enforcement official as required or permitted by law or in response to a subpoena or other legal
  4. Comprised of 67% BBB Rating and 33% Customer Review Rating.
  5. This Company DOES have way too many hands in the pot, and they do NOT know what they are doing even when you try to tell them that it is something
  6. Tablet Plans are available a one (1), three (3), or five (5) issue plans to specifically address tablet problems.
  7. How can I restore my computer with the backup discs I created?
  8. The technician performed all sorts of fixes, and was satisfied that my computer was fixed.
  9. I continually get error messages.

BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. Three (3) Incident/Issue Plan Ten (10) Incident/Issue Plan NOTE: With the exception of these two plans, any other services where it is diagnosed that customer needs the recovery media, the customer Read comments Computer Software Prev1Next 00 Recently Discussed CMJ University Shillong, MethalayaVerify Marksheet Consumer Complaints | Submit Complaint | Sitemap | View full list of Companies | Latest Complaints | Updated How those businesses take care of those complaints is what separates good businesses from bad businesses.

You can find more information about these cookies or changing your cookie settings. Don't Have an Account? The computer will needto be shipped to our facilityat your expense.We will thenremove the Operating Systemfrom the hard disk drive and remove the Certificate of Authenticityfrom thecomputer.The computer will then be They are further defined below.

Changes to these Terms of Service These Terms may be amended by Sutherland and You will be notified on the Site of any such amendment(s). At the discretion of Sutherland, for the five (5) and fifteen (15) issue plans an issue may be credited back for further use in lieu of any refund. We will not fix or replace broken equipment as part of the Service. The 3 technicians did not fix my computer.

Sutherland will use commercially reasonable efforts to assist you in receiving the specific Service you have purchased. Submit a report and join forces with others like you! You can review the most recent version of these Terms at any time on the Site.

I have used other tech support many times, and I have never seen anything like this.

My bank says it sounds like fraud. File a Rebuttal What's this? if (isset($_SESSION['showadr']) == FALSE) {?> Complaint / review text:They did not fix my computer and they would not issue a refund. Reply Reply 26th of Dec, 2014 by Thomas Kats -1 Votes They told me they could fix my computer password problem online if I bought their service.

The Customer agrees to pay as specified by Sutherland/AnswersBy, including any applicable sales, use or similar taxes, fees or duties (unless exemption documentation is presented and processed in advance), and any The posting time indicated is Arizona local time. Yes No Your rating has been submitted, please tell us how we can make this answer more useful. Search US and Canada Mexico × Please confirm For best results, please add a location.

I had put the amount on my Master Card. Aircel (8)Network problem8. They outsource the calls to India. Are you also a victim of the same company or individual?

OK No, Thanks Home > Business Directory > Computers - Disaster Recovery > Answers By Gateway This Business Is Not BBB Accredited Answers By Gateway Submit a Review Overview Reviews & We do not provide warranty support or refund for customers that have warranty with other companies/agencies. Out of Business BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business. How those businesses take care of those complaints is what separates good businesses from bad businesses. 0Author 0Consumer 0Employee/Owner ← Is this Ripoff Report About you?

What they managed to do was to lose and corrupt ALL of my current company files of 7 years, and LOSE completely 27 years of Tax Client FILES!!! However, not all problems can be diagnosed or corrected easily, and some may require you to return your computer to its original state, reload the operating system, application software, reload your I called Verizon, no problem there, they told me seems computer problems. Ask our members for help or assist others.You are all welcome at Acer Community!

The BBB grade is based on BBB file information about the business. I am so sorry that I was referred to this company by Gateway. Corporate Advocacy Business Remediation and Customer Satisfaction Program. You must promptly notify Sutherland if your credit card is canceled (for example, for loss or theft).

Better Business Bureau. If not, please feel free to contact us. Your just very childish and pathetic. They remotely connected to my pc and the technician told me they could not do anything because I was not the administrator ..(That was my problem I wanted fixed) I talked

AnswersBy Customer Service Directory Toggle navigation Browse Customer Service Directory  Register Log in For Businesses AnswersBy - Customer Service Is this your Business? What a ripoff company.Please do not get suckered into this company. Sutherland/AnswersBy may, at any time, without notice change the amount of or basis for determining any fee or charge, institute new fees or charges or otherwise modify its billing practices on Browse Customer Service Directory: # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z