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HP ENVY 15 TOUCHSCREEN - Black Screen After BIOS Update

I've attempted the following:- connected an external monitor to verify the monitor is not bad.- reset each of the memory chips- taken the striped drives out and tested them separately -- Step 3: Recovering the notebook BIOS using a key press combination When you upgrade the BIOS on your notebook, a copy of the previous BIOS version is stored in the HP_TOOLS GarenT I worked for HP. Slide and hold the battery release latch to the unlock position. check my blog

For each member who has advised that they had this occur please provide the following information:Is your notebook identical to the one the original thread author owns?How was the BIOS update I am an HP employee.Regards,VidyaMake it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.***Click on "Thumbs up" button to the I have learned a great deal reading through these forums. I've eliminated the chance of a bad memory chip by attempting to boot with only one.

could the bios file really be a bad file/download/corrupt? Reply 0 0 Everyone's Tags: 17t j000 quadbios updateenvyf.36 View All (4) Manish_okay Top Student Posts: 5 Member Since: ‎12-08-2013 Message 14 If yes, how?! First Time Here? But my laptop does not respond.

  1. Nothing changed -- black screen.dgp 0 0 dgplugge Tutor Posts: 12 Member Since: ‎12-06-2012 Message 5 of 9 (7,910 Views) Report Inappropriate Content Re: ENVY 17 Black Screen Options Mark as
  2. then press f2 to load system diagnostics and there an option bios management and do the rollback.thanks!Otilol Reply 0 0 Otilol Teacher Posts: 119 Member Since: ‎09-04-2014 Message 6 of 8
  3. Reply 0 0 Xdell Tutor Posts: 13 Member Since: ‎08-06-2009 Message 5 of 23 (32,671 Views) Report Inappropriate Content Re: HP ENVY 15 Series Blank Screen Options Mark as New Bookmark
  4. Why it should decide to unseat itself is a mystery - Possible oxidation of the ontacts ??
  5. Refer to this document about Display Turns Black and Notebook Stops Respondingforinstructions and links to the software to resolve this matter.
  6. I did not attempt to boot the system without the disks, so I'll give that a try.
  7. Pretty poor having an update like to this, which does this to your laptop Reply 0 0 miyazaki Honor Student Posts: 2 Member Since: ‎01-22-2015 Message 5 of 5 (415 Views)

Modify your browser's settings to allow Javascript to execute. Country: United States Select a location Americas Europe, Middle East, Africa Asia Pacific and Oceania Select a language Confirm Back Z7_M0I02JG0KOT530A6KJKFRQ0816 hp-detect-load-my-device-portlet Actions ${title} Loading... First Time Here? HP has resolved the matter where some HP ENVY 15 - 1000/1100 Series models may experience a black screen and the system stops responding.

Find Solutions, ask questions, and share advice with other HP product owners. Doesn't overheat anymore but still get the black screen every so often. I can see a few people have had similar problems with other models, but none so far with this one.If anyone has any suggestions or guidance I'd be extremely grateful.Chalky Reply View Solution. 0 Re: ENVY 17 Black Screen 05-06-2013 07:46 AM dgplugge wrote:If the disk drives are out and the Ultimate Boot USB shows no sign of life, I can image

The power LED light remains on, and the screen remains blank for about 40 seconds. The program runs but hangs after the [Install] option.-- Follow-up (5/Oct-2010 1245 EDT) --After 2 hours being told that I had to a) restore windows to a date that didn't exist BECAUSE THEY FIGURE WE ARE TOO DUMB TO FIGURE IT OUT ! ! ! ! ! I've just run a BIOS update on a customers ENVY and I have the same problem...RegardsColin Reply 0 0 eLoneX Student Posts: 1 Member Since: ‎10-27-2016 Message 12 of 12 (51

The only thing you can do is to replace the mtb. To reseat the memory module, follow the steps in this section to remove the memory module from the memory slot, and then put it back into the slot to get a TryRestoring the BIOS to try and force it back to the previous BIOS.Thank you, Please click “Accept as Solution ” if you feel my post solved your issue.Click the “Kudos Thumbs Reply 0 0 Bruce_T Grad Student Posts: 177 Member Since: ‎09-28-2012 Message 17 of 69 (26,180 Views) Report Inappropriate Content Re: Hi.

Many HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long click site Of course, both chips may be bad. You can try Restoring the BIOS to see if that will get it to boot up. If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as

Showing results for  Search instead for  Do you mean  or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this Support Forum Join the conversation! sorry fore my bad english! news Contact HP Support.Thanks!Otilol Reply 0 0 tracylgarringer Student Posts: 1 Member Since: ‎05-26-2016 Message 7 of 8 (3,974 Views) Report Inappropriate Content Re: HP ENVY Touchsmart (windows 8) - Giving black

Z7_3054ICK0KGTE30AQO5O3KA30H5 hp-country-locator-portlet Actions ${title} Loading... Search all support All Support Software, Drivers and Updates Troubleshooting How to Product Information User Guides Cancel Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on” Loading Results Learn How to Post and More.I see that you are having problems with your Envy after updating the BIOS.

I've attempted the following:- connected an external monitor to verify the monitor is not bad.- reset each of the memory chips- taken the striped drives out and tested them separately --

Video of troubleshooting a blank screen (Windows 8) Click to view this video in full screen on YouTube. To test the display, attach an external monitor and restart the computer. My laptop is still under warranty, but I'd much rather solve this myself if it is possible, so I don't lose time with my laptop.Thank you guys so much! If there is an updated BIOS version available, use the steps in Updating the BIOS to install it.

First Time Here? Could my boot block really be corrupted? In every instance the screen remains black and there seems to be no progressing from this point.I'm at a bit of a loss where to go from here, but I'm not More about the author Remove and reseat the memory module using the following steps: Remove the memory module cover on the bottom of the notebook.

I am having exactly the same issue. The sound of the HDD can be heard on boot up, as can the fans.I'm at a bit of a loss where to go from here, if you can guide me Is the replacement of the motherboard doable at home?Looks like something on the mtb (perhaps vga) is faulty. If the previous steps did not resolve the issue, refer to Computer Does Not Start and Emits an LED or Beep Code to help identify the beep codes or LED light

Step 5: Understanding LED lights LED lights can indicate a variety of error conditions. By using this site, you accept the Terms of Use and Rules of Participation Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum!