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HP Pavilion DV6 DVD Drive Not Recognized And Media Reader W.

Click Next. Any time I put in a "store bought" DVD, it does not recognize it at all. Everything else appears to be working except the DVD player. I have been in IT my entire career (and I'm old!) and have a pretty good idea of what I am doing. More about the author

If that computer cannot play it, something is wrong with the disc or the other computer's burn capabilities. Use Step 4 to remove associated control filters from the registry. This page requires Javascript. If the computer still cannot burn discs after performing the other steps in this document, test the drive for hardware failure.

There are a couple of things that we are going to try. Find Solutions, ask questions, and share advice with other HP product owners. note: The name for the software reinstallation option may vary between computers.

  1. For more information, refer to the HP Support document Using Microsoft System Restore (Windows 10, 8) (in English).
  2. Gently remove and reinsert the CD/DVD drive data cable from the connector on the motherboard.
  3. You might have to restart the computer.
  4. Make sure you have selected this exact key name.
  5. Please respond back at your earliest convenience.
  6. Turn on the computer and immediately press the F10 key repeatedly until the BIOS Setup Utility screen appears.

Modify your browser's settings to allow Javascript to execute. Step 2: Reinstalling disc recording software in Windows 7 Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. Everything worked just peachy before I tried to upgrade to Win10 - please help. Insert at least three more software discs in the same manner.

Z7_3054ICK0KGTE30AQO5O3KA3016 hp-feedback-input-portlet Actions ${title} Loading... Type the following into the Value Data field: PxHelp20 Click OK. Really? It seems to be present in the Device Manager and in the Computer Menu.

Step 5d: Restore software Use Microsoft System Restore to return the system back to a time when the CD/DVD writing software was known to work. To reset the BIOS on a desktop computer with BIOS version 7 or greater, restart the computer, press F1 or F10 (depending on computer model) repeatedly at startup to open the Figure : Jumper Figure : Upper IDE cable connectors Slave connector (middle) Master connector (end) Replace the cover and plug in the power, keyboard, mouse, and video cables. Once you have installed the updates or if no updates were available, continue to the next step.

Use the following steps to test the discs and the drive from a command prompt: In Windows, search for and open Command Prompt. If it is not right-click on the service and select Start or Enable.I'll keep an eye out for your response; have a great day! ---------------------------------------------------------------------------------------------------Please click the white star under my How does HP install software and gather data? For example, if the drive letter was listed as E in the diskpart list, you would type the following: E: Figure : Drive letter Press the Enter key, and then type

Press the Esc key again, press Enter, then press Enter again to Ignore Changes and Exit BIOS. my review here This page requires Javascript. Ask the community! Reply 0 0 nicholasstanley Student Posts: 1 Member Since: ‎03-02-2012 Message 9 of 13 (51,096 Views) Report Inappropriate Content Re: CD/ DVD Drive is not reading any discs! - HP Pavillion

Step 2: Making sure AutoPlay is set If AutoPlay is set to take no action when discs are inserted, or if AutoPlay is not enabled, nothing may happen when a disc Figure : Replacing the side panel Check if the drive name appears in BIOS using the following steps: Turn on the computer and immediately press the F10 key repeatedly until the Use these steps to troubleshoot this condition. If the discs can be read in the other computer, continue using these steps to troubleshoot the drive.

Click the Firmware link and look for any available CD/DVD firmware updates, for example HLDS CH10L DVD-R/RW drive firmware update. Figure : Uninstall DVD/CD-ROM drive in Device Manager Click Yes or OK to remove the drive listing, and then close Device Manager. Type "services.msc" into the box and click okay.Scroll down until you find "Plug and Play" in the list.Ensure that it is started.

Any time I put in a "store bought" DVD, it does not recognize it at all.

Close the Registry Editor and restart the computer. This site lists the available parts for the notebook and gives you a good idea what you'd be able to replace yourself. Figure : Example of CD/DVD drive listing in BIOS Press the Esc key to exit Device Configuration. After you have checked all of these items, if the drive is still incapable of reading discs that were burned from another computer, skip to Step 5.

If BIOS does not open using F10, restart the computer and press the F1 key instead. Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected navigate to this website If a window does not open when discs are inserted into the drive and the drive does not appear in File Explorer, refer to The CD/DVD drive does not appear in

HP Customer Support Z7_3054ICK0KGTE30AQO5O3KA30U7 hp-contact-secondary-navigation-portlet Actions ${title} Loading... If any messages open stating that Windows is installing new hardware, wait for Windows to finish before checking to see if the CD/DVD drive is available. Repeat these steps with a few other discs of the same type to make sure the problem is not related to the disc. Remove the side panel.

Find Solutions, ask questions, and share advice with other HP product owners. Click on the link below and you will want to select Component Test and then Optical Drive. The computer exits the BIOS and starts into Windows. My other USB ports work fine and the autoplay was already started.It must be a hardware failure.

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