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HP Spectre X360 Motherboard Burned

First was replaced by shop as DOA.Anyone got any good news about replacements or repairs? 0 0 jlonomo Teacher Posts: 81 Member Since: ‎06-29-2015 Message 12 of 86 (9,927 Views) Report Additionally, keep in mind not to publicly post personal information (serial numbers and case details). I checked their parts site for the motherboard and it showed zero in stock and a backlog on orders. After discussing this with HP, they told me their cost is $712.00! navigate to this website

I bought this to be efficient and to give demo's to IT bosses and use it as an extra conversation object.This is so bad for HP. 0 0 stillmattwest Tutor Posts: keven-t responded to me as well, so I'm hoping that HP will step up and back their name on this faulty product. The area right of the M.2 ssd got literally burned. One person's issue was resolved by HP free of charge.

So here I am. Thank you for visiting the HP Support Forum. Click the“Kudos Thumbs Up"to say“Thanks”for helping! "HP respects and is committed to protecting the personal information of our covered individuals." You can read more in theHP Privacy Statement 0 0 I work on behalf of HP 1 1 MochaJava Tutor Posts: 11 Member Since: ‎12-02-2016 Message 6 of 63 (1,005 Views) Report Inappropriate Content Re: HP Spectre X360 motherboard burned, literally

Hoping for a swift process as I use this laptop for work.I wonder if I can request that the laptop not be factory reset... 0 0 stillmattwest Tutor Posts: 5 Member Reply 0 Reply 0 0 Everyone's Tags: motherboardshortSpectre x360 Convertibl… View All (3) kevin-t Moderator Posts: 12,709 Member Since: ‎09-30-2014 Message 2 of 12 (506 Views) Report Inappropriate Content Re: Spectre Additional batteries are affected. They quoted the repair at $640.00.

Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Just got my box in so I'll go ahead and send my laptop out as well 0 0 « Previous 1 2 3 4 5 6 7 Next » « Message I'm very happy that HP is making good on this issue and that I have a repaired laptop that was out of warranty. I appreciate the reply.

View Solution. 2 Re: HP Spectre X360 motherboard burned, literally 01-18-2017 07:18 AM I wanted to post a follow up on my motherboard. As you have seen your burnt one, I wonder if it is the same as the following ones?https://www.amazon.com/gp/customer-reviews/R1OLZH5Q1MAH6E/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B010Q...https://www.amazon.com/gp/review/R1WAR9MXNIX8LC?ref_=glimp_1rv_clhttp://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Spectre-x360-Haywire-RIP/td-p...Thank you, Reply 0 0 Everyone's Tags: Spectre x360 motherboar… View All (1) MochaJava I scoped the power supply with a meter and it's fine. For sure, I will stay away from HP products in the future.

If you are unfamiliar with how the Forum's private message capability works, you can learn about thathere. Feel free to share them with the HP representative that contacts you to prove the point.https://drive.google.com/open?id=0B3Bu9TKwADa4dk85UjV0TW9iQmsAlso it will be appreciated if you could snap a picture of your burned motherboard and By using this site, you accept the Terms of Use and Rules of Participation An error (403 Forbidden) has occurred in response to this request. It definitely wasn't just a failed adapter, because the battery was on full charge when the laptop died.Of course, HP did not tell me what they fixed or what was wrong,

Related: PCs Hard Drives Backup and Recovery You Might Like Shop Tech Products at Amazon PCWorld PCWorld helps you navigate the PC ecosystem to find the products you want and the http://alterbox.net/hp-spectre/hp-x360-spectre-scratch.php I also tried plugging it in to see if it would charge also to no avail. I'm hoping that someone from hp will contact me. Reply 0 0 louis25th Tutor Posts: 9 Member Since: ‎12-09-2016 Message 5 of 12 (419 Views) Report Inappropriate Content Re: Spectre x360 Convertible 13-4002dx Motherboard Failure Options Mark as New Bookmark

I was using it without power plugged in. I believe HP realizes there is an underlying issue here that IMO should result in a recall but they're quietly fixing these without making it public. 0 0 Callumodonnell Top Student Same thing happened to me, not expecting the laptop back till Friday. 0 0 jlonomo Teacher Posts: 81 Member Since: ‎06-29-2015 Message 15 of 86 (9,882 Views) Report Inappropriate Content Re: my review here Reply of the telephone team "It is HP's policy not communicate this to our customers." Excuse me, but I do not care what the policy.

After it stopped responding to the charge, I took it into a nearby repair center. I'll soon be filing a complaint with the Better Business Bureau if I don't get some answers.Unfortunately for me, I recently had a house fire and my Spectre X360 is more My box to send it back is supposed to arrive today.

After two X360s that haven't lasted for more than 3 months, I'm not looking forward to my warranty expiring. 1 1 ArjenRR Tutor Posts: 5 Member Since: ‎10-17-2015 Message 16 of

It takes a couple of weeks and they'll wipe your hard drive but unfortunately this has been a common problem with the spectre. Showing results for  Search instead for  Do you mean  or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this More like this Backup and Delete Windows 7's Built-in Backup Hard Drive but No PC Video Surface Studio First Look: Features and specs Peter's motherboard died. Read more Register · Log In HP Support Forum Home > Notebooks > Hardware > Spectre x360 Convertible 13-4002dx Motherboard Failure Search the Community

My Spectre x360 has just done the exact same thing. It also explains why I'm finding aftermarket options so rare and expensive. Any help will be appreciated.Thank you! 0 0 kevin-t Moderator Posts: 12,709 Member Since: ‎09-30-2014 Message 5 of 63 (1,016 Views) Report Inappropriate Content Re: HP Spectre X360 motherboard burned, literally http://alterbox.net/hp-spectre/hp-spectre-x360.php What kind of product is this?!

By using this site, you accept the Terms of Use and Rules of Participation Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum! First Time Here? Now, mine will not turn on and I will will lose all my data when i send it for service.