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Hp Support Assistant Is Frozen

If the computer continues to lock up, even after uninstalling suspect applications and updates, continue to the next step. To download and install these updates and read these messages, use the following steps. HP does not recommend removing HP Support Assistant. The lockups should no longer occur. navigate to this website

Search all support All Support Software, Drivers and Updates Troubleshooting How to Product Information User Guides Cancel Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on” Loading Results Step 8: Using Microsoft System Restore System Restore can restore your computer back to an earlier state in time when the lockups were not happening. Cannot open HP Support Assistant If HP Assistant does not open, use the following steps to restore your computer to a previous date when HP Support Assistant opened properly. ChrisC and 11 other Computer Specialists are ready to help you Ask your own question now Customer: replied5 years ago.

Press the Windows key. Uninstall HP Support Assistant. note: The image you see might vary slightly depending on your model. HP Support Assistant provides an access point for software updates, product information, online classes, as well as HP contact information.

Step 3: Update the BIOS If lockups still occur, update the BIOS. I highly recommend installing it so you know when updates are available. Click Control Panel. Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎12-20-2011 08:25 AM DP-K, Thanks for your help, it worked !

Z7_M0I02JG0KONJ30ACBBF8MM1084 hp-hero-support-search Actions ${title} Loading... Figure : Programs and Features Follow the on-screen instructions to remove the application. Figure : Advanced power settings (Desktop PCs) Click Apply, then click OK. ChrisC is online now My HP Support Assistant is frozen on my computer.

It installs right over top the broken one – no need to uninstall the old one first. Click the HP Support Assistant icon to open the application. Use the following steps to remove software: Press the Windows key. I clicked the "!" in the lower right corner and the "HP Support Assistant" came on.

Then go to Programs and then Uninstall a program. caution: If antivirus software is disabled, do not connect to the Internet until an antivirus software solution is applied. Privacy Policy © Copyright 2016 HP Development Company, L.P. Step 9: Reset the computer Use the document below appropriate for you version of Windows: HP PCs - Microsoft Push-Button Reset (Windows 10) HP PCs - Resetting Your PC to Resolve

When this process has completed, restart the PC.Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards Once the system restarts the HP Support Assistant icon displays on the task bar. If lockups occur when coming out of a sleep or suspend mode, restart the computer. If you want to uninstall HP Support Assistant because it opens automatically and interrupts other tasks on the computer, then a better alternative is to prevent it from starting automatically (refer

Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list. This might take a few minutes to complete. If the lockup persists, continue to the next section. my review here If it has an exclamation mark next to it, click Messages.

HP Support Assistant helps optimize computer performance and resolve problems using diagnostic tools and utilities. To turn off HP Support Assistant, follow these steps: caution: If you disable the automatic function, you should manually run HP Support Assistant on a weekly basis to keep your computer If you experience other apps that just don't work quite right, try a reinstall.

Figure : HP Support Assistant enabled The selected task shows as disabled in the top center panel, and no longer opens automatically.

Figure : Error message To correct this error, uninstall HP Support Assistant, then install the latest version from the HP Support Assistant website: Uninstall the HP Support Assistant using the following Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, It's a great way to keep your HP system up-to-date, knowing when new drivers and BIOS updates are available. connecting to hp servers for newupdates and alerts-pass downloading updates4.

Remember the name of the application that stopped responding or caused the error. Remove any discs from the CD/DVD drives. Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Figure : HP Support Assistant disabled HP Support Assistant is stuck "gathering information" If Gathering information keeps displaying at the top of the window and the Product Name, Serial Number and

If HP Support Assistant is still stuck gathering information, continue with the remaining steps. If Windows becomes active again, the problem is related to software.