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HP 15 Touch Smart: My Mouse Acting Crazy

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For All-in-One PCs, update the BIOS using the instructions in HP Desktop PCs - Updating the BIOS. If you have a wired USB mouse, disconnect and reconnect to a different USB port. If it does not, continue. My son, a computer programmer, suggested that I disable the touchsmart feature and that solved the problem. this content

I have a HP Envy 17 TS Notebook that is doing the exact same thing. Reset your computer For instructions to reset your computer, see HP PCs - Microsoft Push-Button Reset (Windows 10) or HP PCs - Resetting Your PC to Resolve Problems (Windows 8). If the mouse worked previously, a software update or configuration problem might exist. Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎01-19-2014 06:40 PM Did you ever find a solution to this problem?

Hp Touch Screen Ghost Clicks

Figure : Setup button in the Tablet PC Settings window Click Touch input. Reply 0 0 Everyone's Tags: FirstContact View All (1) SangM Top Student Posts: 8 Member Since: ‎03-25-2014 Message 3 of 7 (12,583 Views) Report Inappropriate Content Re: touchscreen keeps clicking by Step 4: Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI Perform UEFI Hardware Diagnostics tests to detect problems with the notebook touch screen hardware. I disabled it thru device manager.

  1. If you have an external mouse connected, disconnect it to ensure it is not the mouse causing the issue, and then reboot.Here are the requested steps to disable the touchscreen: Enable
  2. Uncheck Hide pointer while typing and see if it makes the problem go away.
  3. Tap the screen to see if it responds.
  4. Visit now Z7_3054ICK0KGTE30AQO5O3KA30H4 hp-feedback-banner-portlet Actions ${title} Loading...
  5. Reply 0 0 bosartis Top Student Posts: 5 Member Since: ‎06-26-2012 Message 4 of 9 (1,057 Views) Report Inappropriate Content Re: Erratic mouse Options Mark as New Bookmark Subscribe Subscribe to
  6. If the mouse pointer moves more than half an inch (1.3 centimeters) away from the tip of your finger, start by cleaning the screen.
  7. They replaced the touchscreen display. 0 0 « Message Listing « Previous Topic Next Topic » Related Documents Troubleshooting display brightness (Windows8, Windows7 and Widnows Vista)HP PCs - Sleep and Hibernate
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  9. Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎04-04-2013 04:23 AM I have a similar problem.
  10. If the mouse pointer moves more than half an inch (1.3 centimeters) away from the tip of your finger, start by cleaning the screen.

When the lid re-opens, the touch screen goes crazy. The Windows Update menu opens. This information is necessary for us to review the specifications of them. Touch Screen Laptop Clicking By Itself It will help improve the screen issues.Hope this helps.Thanks.

Hope it makes sense to you. 0 0 brad6360 Tutor Posts: 9 Member Since: ‎01-19-2014 Message 4 of 9 (12,125 Views) Report Inappropriate Content Re: Envy touchscreen is activating itself! Hp Envy Touchsmart Cursor Jumping If the driver is not included in HPSA, download and install the following SoftPaq to manually update the driver: SoftPaq Description Release Notes Download SoftPaq Synaptics TouchPad Driver Version: 17.0.10.9 SP63620 Click Drag And Drop Test. Contact HP using the Contact Support tab at the top of this screen.

Figure : Touch Pointer Test Touch each of the blocks on the screen to erase them. Hp Laptop Mouse Not Working Remove the battery from the battery compartment. For instructions on how to use Microsoft System Restore, refer to the HP support document Using Microsoft System Restore (Windows 10, 8). Thank you!

Hp Envy Touchsmart Cursor Jumping

I guess I'll consider myself lucky, I still have my laptop that was replaced with this one. note: Pressing the Power button for 15 seconds is effective for most notebook models. Hp Touch Screen Ghost Clicks Even if I'm watching a video and haven't touched the screen in a while it will start jumping around for several minutes on its own. Hp Envy Ghost Touch Turn on the computer and immediately press the F2 key repeatedly, about once every second.

Try using the mouse on another PC with Windows. news If the screen is 'clicking' by itself, perhaps it needs to be calibrated. MrRobot I am an HP Employee“ If you found this reply helpful”, you can let others know by “Accepting This As The Solution.” You can also show your appreciation by “Giving Install the latest Windows updates. Hp Laptop Cursor Moving On Its Own

Use a damp cotton swab with a mild cleaner and gently clean the optical sensor and the LED lens or laser lens located on the bottom of the mouse. Hope that fixes your problem as well. Figure : Mouse sensor Try the mouse on another computer or a different mouse on the current computer to see if the issue follows the mouse to the other computer. have a peek at these guys Sometimes it works fine, but other times it will just do this.

Contact HP using the Contact Support tab at the top of this screen. Touch Screen Laptop Ghost Clicks Start by clicking Touch Pointer Test. OR follow the steps below.

Many thanks Reply 0 0 spoon1901 Tutor Posts: 10 Member Since: ‎02-09-2014 Message 5 of 14 (5,740 Views) Report Inappropriate Content Re: HP Envy Touchsmart 17-j017cl touchscreen clicks screen by itself

Update the touch screen driver in Device Manager (HP 15-abxxx, 15-acxxx, 15-adxxx, 15-afxxx, 15-ajxxx and 15-fxx) Reinstall the original touch screen device driver that came installed on your computer using the The test ends after all blocks are erased or after three minutes have passed, and results are displayed. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. Touch Screen Is Automatically 'clicking' By Itself If the diagnostics tests pass but the touch screen still does not respond, continue following the steps in this document.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Click the “Kudos, Thumbs Up" on the bottom left to say And it might be, but you might want to give this a try as a step in your troubleshooting.Good luck, I hope you're able to solve it, GeorgeFNI work on behalf This page requires Javascript. http://alterbox.net/touch-screen/how-to-disable-touch.php Turn on the computer and immediately press the F2 key repeatedly, about once every second.

PLEASE HELP! Figure 11: HID-compliant touch screen Properties Under the Power Management tab, uncheck Allow the computer to turn off this device to save power, and then click OK. Figure 19: Windows successfully activated Restart the computer. PLEASE HELP! [Edited] Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎01-03-2014 10:23 AM - last edited on ‎04-20-2016 11:18

TwoPointOhI work on behalf of HPIf you found this post helpful, you can let others know by clicking the “Accept as Solution” button. Click important updates are available. Common model name Typically designated button combination HP ENVY 17 2D and 3D Press and hold the Power and Beats buttons for 8-10 seconds. Click Drag And Drop Test.

If the mouse worked previously, a software update or configuration problem might exist. Turn off the computer. Right-click the touch screen device and select Uninstall. Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎01-21-2014 06:58 AM I'm beginning to think we have a defective display.

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